CUSTOMER CARE
Find your answer.
Clear guidance for choosing a product and collecting an order.
10 answers
How do I find my size?
Use the size filter, then check the exact color and size on the product. Your saved size is a preference, not a guarantee of fit. Call with the product code if you need measurements.
Does adding to my bag reserve stock?
No. Your bag stays on this device when browser storage is available. Check the bag for any saving warning. Availability is checked when checkout starts; an item can sell out before that point.
Why can I browse but not pay?
The bag shows current payment availability. If online checkout is unavailable, call the store for help. No payment has started just because an item is in your bag.
When should I collect my order?
Wait for the separate ready-for-pickup notice. Payment confirmation does not mean your order is ready. Bring your receipt during store hours.
Where is pickup?
Visit 2720-B Decker Boulevard, Columbia, SC 29206. Regular hours are Monday–Saturday, 9 AM–7 PM; Sunday closed. Call to confirm holiday hours.
Can you ship my order?
This website currently supports store pickup only. Shipping is not available at checkout.
Can I return or exchange an item?
Call before ordering to confirm the return window, item eligibility, condition requirements and exclusions. Bring the receipt for a return request. No return window is assumed here.
Where is my receipt?
Open the private order link in your confirmation email or use Account on the device that placed the order. If neither works, call the store. Do not post your private receipt link publicly.
Where are saved products kept?
Saved products and size preferences stay in this browser. They are not a customer account backup and can disappear when browser data is cleared.
Do games affect prices or purchases?
Games are free experiences with no cash value. Scores do not create discounts, reserve products or confirm an order. Sound begins after interaction.